ATMs are vulnerable to a scam called “skimming”—when someone steals your account information by attaching a magnetic strip called a card “skimmer” over the slot where you insert your ATM card. With this information, the scammer can recreate your card and drain your account.
What To Do If You’re a Victim
If you suspect a skimming device has been installed on an ATM, please contact us immediately at 810-245-2950. Contact your local police department to file a report as well. Monitor your accounts regularly, either by using our mobile app or Online Banking. If you notice suspicious transactions, report them immediately.
Avoid having your financial information stolen through ATM skimming.
Follow these tips to minimize your risk:
• Use an ATM in a well-lit area.
• Skimming cases are more common when you use ATMs other than a bank ATM at a branch. Avoid
using ATMs that are located in convenience stores and other locations.
• If something doesn’t look right with an ATM’s keyboard or card slot, stop the transaction and notify
the ATM owner.
• If your card is not returned, notify us immediately.
Keep yourself safe at ATMs by following these tips:
• Report all suspected crimes to the ATM operator/owner and to local law enforcement officials.
• Don’t let other people use your cards or know your PIN—memorize it instead of writing it down.
• Avoid stand-alone or unusual-looking ATMs. If something seems suspicious, leave immediately.
• Have your card ready and stand directly in front of the ATM. Leave once your transaction is
• Keep your car doors locked, other windows closed and the engine running when at a drive-thru